Refund and Returns Policy
At THC Edibles UK, we take great care to ensure every order is processed accurately, packaged securely, and delivered in excellent condition. Customer satisfaction is important to us, and we aim to handle all concerns fairly, quickly, and transparently.
Please read our Refund and Returns Policy carefully before placing an order.
Returns Eligibility
Due to the nature of our products, all sales are generally final once an order has been processed and dispatched.
However, we will consider returns or replacements in the following cases:
- You received the wrong item
- Your order arrived damaged or defective
- Your package was significantly incorrect due to our error
- Your order has not been delivered within the expected timeframe (after investigation)
To be eligible for assistance, you must contact us within 48 hours of receiving your order.
Non-Returnable Items
For safety, hygiene, and product integrity reasons, we cannot accept returns on:
- Opened or used products
- Edibles that have been tampered with
- Items not in their original packaging
- Products returned without prior approval
We appreciate your understanding, as these rules help us maintain quality and safety standards for all customers.
Refunds (If Approved)
Once your request has been reviewed and approved, refunds will be processed as follows:
- Refunds are issued to your original payment method
- Processing time is typically 3–7 business days, depending on your bank or payment provider
- Shipping fees are generally non-refundable unless the issue was caused by our error
If a refund is not approved, we may offer a replacement or store credit where appropriate.
Damaged or Incorrect Orders
If your order arrives damaged, missing items, or incorrect, please follow these steps:
- Contact us immediately at sales@thcediblesuk.co.uk
- Include your order number
- Provide clear photos of the issue (if applicable)
- Briefly describe the problem
Our team will review your case and respond as quickly as possible with a solution.
Late or Missing Orders
If your order has not arrived within the estimated delivery time, please contact us. We will work with our delivery partners to investigate the issue.
Please allow a reasonable timeframe for delivery delays before raising a claim, especially during busy periods or holidays.
Cancellations
Orders can only be cancelled if they have not yet been processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
If you need to request a cancellation, please contact us immediately at:
Contact Us
If you have any questions about this Refund and Returns Policy, or need assistance with an order, please reach out to our support team:
Email: sales@thcediblesuk.co.uk
We aim to respond to all enquiries as quickly as possible.